German Customer Service In Madrid
German Customer Service In Madrid
Posted on :
09-10-2024
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Job Description
Key Responsibilities:
- Deliver outstanding customer support in both German and English via phone email and chat.
- Resolve customer issues related to account management product inquiries troubleshooting and other servicerelated requests.
- Assist customers with navigating products and services including handling order changes cancellations and refunds.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Provide insights and feedback on recurring issues to enhance service quality.
- Ensure timely professional and accurate responses to customer inquiries.
Requirements:
- Native German speaker with B2/C1 English proficiency.
- Must reside in Madrid and be able to work onsite during the first 6 weeks.
- Previous experience in customer service is an advantage.
- Strong communication and problemsolving abilities.
- Ability to work autonomously after the training period and provide remote support.
- Excellent organizational skills and attention to detail.
- Comfortable using technology and learning new systems quickly.
Benefits:
- Hybrid work model: Onsite for the first 6 weeks followed by remote work.
- Competitive salary with opportunities for advancement.
- Comprehensive training to ensure your success.
- Work in a diverse and international environment.
- Collaborative and supportive team culture.
Remote Work :
No
Employment Type
Full Time
Key Skills
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