REMOTE GERMAN CUSTOMER SUPPORT IN MADRD
REMOTE GERMAN CUSTOMER SUPPORT IN MADRD
Posted on :
09-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Key Responsibilities:
- Provide customer support in German and English through phone email and chat for inquiries related to our products and services.
- Address and resolve customer issues such as troubleshooting account management and general inquiries ensuring high satisfaction.
- Assist customers in product navigation and handle requests such as order changes cancellations refunds and other concerns.
- Collaborate with internal teams to escalate and resolve complex issues.
- Provide feedback on common customer issues to help improve service quality and processes.
- Maintain a customerfocused approach by delivering timely and accurate responses to all queries.
Requirements:
- Native German speaker with English proficiency (B2/C1).
- Must be currently living in Madrid and able to work onsite for the first 6 weeks.
- Previous experience in customer service is a plus.
- Excellent communication and problemsolving skills.
- Ability to work independently after the initial onsite training period and provide support remotely.
- Strong organizational skills and attention to detail.
- Techsavvy with the ability to quickly learn new systems and tools.
Benefits:
- Hybrid work setup: onsite for the first 6 weeks then remote.
- Competitive salary and opportunities for career growth.
- Full training provided to set you up for success.
- Work in an international multicultural environment.
- Supportive and collaborative team atmosphere.
Remote Work :
No
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
