REMOTE GERMAN CUSTOMER SUPPORT IN MADRD

Key Responsibilities:

• Provide customer support in German and English through phone email and chat for inquiries related to our products and services.
• Address and resolve customer issues such as troubleshooting account management and general inquiries ensuring high satisfaction.
• Assist customers in product navigation and handle requests such as order changes cancellations refunds and other concerns.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide feedback on common customer issues to help improve service quality and processes.
• Maintain a customerfocused approach by delivering timely and accurate responses to all queries.

Requirements:

• Native German speaker with English proficiency (B2/C1).
• Must be currently living in Madrid and able to work onsite for the first 6 weeks.
• Previous experience in customer service is a plus.
• Excellent communication and problemsolving skills.
• Ability to work independently after the initial onsite training period and provide support remotely.
• Strong organizational skills and attention to detail.
• Techsavvy with the ability to quickly learn new systems and tools.

Benefits:

• Hybrid work setup: onsite for the first 6 weeks then remote.
• Competitive salary and opportunities for career growth.
• Full training provided to set you up for success.
• Work in an international multicultural environment.
• Supportive and collaborative team atmosphere.

Remote Work :

No