IN-ICRC-Intake Specialist
IN-ICRC-Intake Specialist
Posted on :
09-10-2024
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Job Description
Job ID: 748906
Position: Intake Specialist
Client: ICRC
Location: Indiana Civil Rights Commission 100 North Senate Avenue Room N300 Indianapolis IN 46204
Duration: 12 Months
- This is a fulltime position working onsite 37.5 hours per week. MondayFriday. There are two possible schedules based on Agency needs 8 am4:30 pm and 8:305 pm.
Job Description
- Candidate provides timely appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions makes referrals draft complaints and forward calls to appropriate Commission staff.
- The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a frontline response to the public for questions and issues concerning the Commission.
- This position requires a strong level of organization as well as interpersonal skills integrity and sound judgment.
- The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the following
- Respond to online inquiries regarding the filing of complaints
- Effectively interview potential Complainants
- Analyze and summarize information received from online inquiries
- Prepare investigative work case files for investigations
- Send Notice of Complaints and interrogatories to relevant parties
- Provides excellent customer service via telephone and in person
- Responsible for monthly reporting
- Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
- May be responsible for drafting appropriate motions before the Commission including but not limited to administrative dismissals and default orders
- Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Required skills:
- Minimum 6 months of administrative experience
- HS diploma or GED required
- Previous legal coursework Paralegal type coursework
- Working knowledge of computers and Microsoft 365
- Ability to effectively communicate both orally and in writing
- Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
- Ability to type with speed and accuracy
- Ability to interpret analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
- Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
- Strong organizational skills with the ability to manage various projects simultaneously
Employment Type
Full Time
Key Skills
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