Lead Receptionist

Roles and responsibilities

1. Greeting Visitors

• Welcome and assist visitors, directing them to the appropriate person or department.
• Maintain a professional and friendly demeanor, providing excellent customer service.

2. Answering Phone Calls

• Handle incoming phone calls, redirect them as necessary, or take and relay messages.
• Provide information about the organization or its services when required.

3. Managing Appointments

• Schedule and manage appointments, ensuring that the calendar is well-organized and up-to-date.
• Remind staff or clients of upcoming appointments and meetings.

4. Handling Inquiries

• Respond to general inquiries via phone, email, or in person, providing information about the company's products or services.

5. Administrative Support

• Perform clerical tasks such as filing, typing, photocopying, and maintaining office supplies.
• Process mail, packages, and deliveries.

6. Maintaining Reception Area

• Keep the reception area neat, clean, and organized.
• Display relevant promotional materials, brochures, or company information.

7. Security Assistance

• Monitor visitor access by maintaining a sign-in sheet or visitor log.
• Coordinate with security personnel, if needed, to ensure safety protocols are followed.

8. Coordinating Deliveries

• Receive and distribute incoming mail and deliveries, and prepare outgoing mail or packages.
• Liaise with couriers and postal services.

9. Data Entry

• Input and update information in databases, spreadsheets, or other internal systems as required.

10. Managing Office Communications

• Relay important information to employees or clients through emails, memos, or calls.
• Assist in creating and distributing internal and external communications.

11. Customer Service

• Address customer complaints or direct them to the relevant department for resolution.
• Provide support to customers or clients regarding queries and company services.

12. Other Duties as Assigned

• Assist other departments with tasks as needed, such as event coordination or helping with special projects.

Desired candidate profile

1. Education and Experience

• High School Diploma or Equivalent: A minimum educational requirement, though some organizations may prefer additional training in office administration.
• Relevant Experience: Prior experience in a receptionist, front desk, or customer service role is often desired (1-3 years). Experience in industries such as hospitality, healthcare, or corporate environments may be especially valuable.

2. Key Skills

• Excellent Communication Skills: Ability to communicate clearly and professionally in person, over the phone, and in writing. Strong listening skills are also important.
• Multitasking and Organizational Skills: Capable of handling multiple tasks simultaneously, such as answering phones, greeting guests, and managing schedules without becoming overwhelmed.
• Computer Proficiency: Familiar with office software like Microsoft Office (Word, Excel, Outlook) and able to use phone systems, email, and scheduling software. Knowledge of customer relationship management (CRM) software is a plus.
• Customer Service Orientation: Focused on delivering excellent service and meeting the needs of visitors, clients, and colleagues.
• Attention to Detail: Able to manage appointments, messages, and office communications accurately and efficiently.
• Problem-Solving Skills: Able to think quickly and resolve any issues or conflicts that arise, especially when dealing with customers or visitors.
• Time Management: Ability to prioritize tasks effectively and manage time efficiently, particularly in busy environments.

3. Personal Attributes

• Professional Appearance and Conduct: Maintains a polished and professional appearance, with a pleasant demeanor, as they represent the company to visitors and clients.
• Positive Attitude and Friendly Demeanor: Exhibits a welcoming and approachable manner. A receptionist should make visitors feel comfortable and valued.
• Dependability and Punctuality: Reliability is critical, as receptionists are often responsible for opening and closing the office and being the first point of contact.
• Discretion and Confidentiality: Must handle sensitive information, such as employee details or client information, with care and confidentiality.
• Adaptability and Flexibility: Can handle changing demands and the needs of different departments or situations.