Remote Customer Service Agent
Remote Customer Service Agent
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Job Description
We are seeking an outgoing individual for our Remote Customer Service Agent opportunity! As an Agent you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others with planning. Agents handle the research and booking process for clients this can include airline hotel accommodations car rentals and event/ticket sales. Anyone with an outgoing personality who loves to travel is highly encouraged to apply!
Roles & Responsibilities
Research Create and Execute exceptional itineraries for clients
Review individuals needs and wants for travel to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers to become specialized with specific destinations
Become an ambassador for the brand
Work along side of other team members
Provide suggested budgets for clients
Review budgets and plan trips according to clients budget constraints
Create promotional materials to utilize
Stay up to date on changes within the tourism industry
Monitor restrictions on travel that come and go
Book travel needs (airline car rental hotel accommodations cruise ticket/event sales etc)
Effectively communicate with clients pre/post travel
Promptly respond to all travel inquires
Effectively manage your time when researching trips and communicating with clients
Handle issues that may arise during the bookings and/or travel for clients
Maintain up to date information within our software
Network with tour operators regarding packages that you can possibly offer to clients
Participate in FAM trips when possible
Requirements
Must be at least 18years of age and be authorized to work within the US.
Must be fluent in English
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access laptop recommend but not required
Personal travel experience is a huge plus however not required
Previous experience in customer service or hospitality also a plus but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
Remote Work :
No
Employment Type
Full Time
