Customer Support Representative Swedish
Customer Support Representative Swedish
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Job Description
DUTIES AND RESPONSIBILITIES:
Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently;
Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA;
Maintain uptodate knowledge of services and products particularly those tailored to individual customer applications;
Escalate any potential service issues to the senior team members as needed;
Adhere to all project processes and procedures;
Ensure compliance with the contractual SLA;
Provide coverage for other Agents in their absence whether within the same team or across different teams;
Collaborate with the team on specific projects when requested;
Fulfill administrative responsibilities including managing holiday sickness and overtime records;
Participate in regular team meetings;
Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction.
REQUIREMENTS:
Native / fluent in Swedish both verbal and written. Proficiency in English (minimum B2 level);
A minimum of 1 year of customer service experience is required;
Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred;
Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary;
Strong aptitude for working in a customer service environment;
Excellent customer care skills with the ability to listen to and understand customer needs;
Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
OFFER:
Excellent remuneration package based on experience skills and performance;
Higher salary from the 7th month;
Working schedule: Monday to Friday 08:00 AM 05:00 PM;
Be part of a dynamic and creative team with positive and friendly atmosphere;
23 working days of paid annual leave;
Guidance and tools to reach your full potential.
Employment Type
Full Time
