DUTIES AND RESPONSIBILITIES:
Review content such as videos news stories still pictures political ads and social media profiles
Score this content on areas such as ageappropriateness level of violence sexual content and political transparency
Apply a content policy to digital content and execute handling procedures with consistency
Identify subtle differences in the meaning of digital communication and accurately enforce the clients terms of use
Actively participate in employee assistance programs program reporting initiatives and training to foster the wellbeing of you and the employee community
Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
Adhere to security measures confidentiality and other project requirements in any way related to your work
REQUIREMENTS:
Fluent English (C1) and French (C1) must be able to read and speak the language with an emphasis on great grammar skills
Experience in a BPO/contact centre/content moderation is prefered
Tolerance of sensitive content that might sometimes include: child exploitation and abuse animal torture gang violence hate speech and more
A high school diploma or equivalent
Strong interpersonal skills verbal and written communication skills and most importantly empathy
A high affinity and cultural awareness of political and social situation in the country/region of supported language
Ability to pass a Criminal background check
OFFER:
Excellent remuneration package based on experience skills and performance
Shifts within 24/7 hours of operation
Relocation support
Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
A dynamic and creative team with positive and friendly atmosphere
Good work environment the employer can show off great
reviews from their employees
Guidance and tools to reach your full potential
Private health and life insurance
85 monthly meal vouchers
Content Moderator with French
