CSC Case Support Officer for a Consulting Firm in Australia Home Based Part Time Jobs in Virtual Coworker in Manila - Philippines

CSC Case Support Officer for a Consulting Firm in Australia Home Based Part Time

Virtual Coworker

Posted on : 09-10-2024

Employer Active

1 Vacancy

The job posting is outdated and position may be filled

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Manila - Philippines

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 09-10-2024

Job Description

As a CSC Case Support Officer you will work within the Commonwealth Superannuation Corporation (CSC) Case Management Team assisting the CSC Team Leader. Your role will focus on providing administrative support preparing documents obtaining necessary information and evidence liaising with medical practitioners and reception staff assisting with onboarding procedures and supporting the Team Leader as required.

Key Responsibilities:

1. Assist in Managing and Planning the Week for the Case Manager;

Coordinate the CSC Case Managers schedule and appointments.

Prepare agendas and necessary documents for meetings.

Monitor deadlines and ensure timely completion of tasks.

2. Assist with Completing Onboarding of CSC Clients;

Review the completed onboarding package to ensure all client information is accurate and complete.

Contact clients for clarification if information is incorrect or missing.

Once all information is complete notify the CSC Case Manager so they can send their introduction email to the new client.

3. Request Additional Information from Clients;

Communicate with clients to gather missing or additional information.

Follow up regularly to ensure timely responses.

Provide clients with updates.

4. Request Service Agreement Amendments;

Prepare amendments to service agreements as required.

Collaborate with relevant parties to finalize amendments.

5. Request Updates from the Commonwealth Superannuation Corporation (CSC)

Contact CSC for case updates and necessary documentation.

Maintain detailed records of communications and updates.

6. Communicate with the Department of Veterans Affairs (DVA) and CSC

Obtain Information Access (AA) requests and evidence for ongoing DVA and CSC investigations.

Ensure all information is accurately filed and shared with relevant team members.

7. Review and Prioritize Inbox Emails

Monitor incoming emails and prioritize them by urgency and importance.

Flag critical communications for the Case Managers immediate attention.

8. Follow Up with Medical Providers

Maintain regular communication to ensure timely updates from medical providers.

Excellent organisational and time-management abilities. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and relevant software applications. Ability to handle sensitive and confidential information with discretion. Detail-oriented with a focus on accuracy and completeness. Proactive and able to work independently. Strong interpersonal skills with a client-focused approach. Ability to multitask and adapt to changing priorities.

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Virtual Coworker

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

CSC Case Support Officer for a Consulting Firm in Australia Home Based Part Time

Virtual Coworker

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Real Time Analyst

Sr Customer Support Associate

Workforce Management AnalystReal Time Analyst

IT Audit Officer - Bank - Makati - up to 60K

People Helpdesk Support Shifting with Night Shift

Office Based English Teachers

OJT for Human Resources

Offshore Technical Support Specialist