Call Center Agent
Call Center Agent
Posted on :
09-10-2024
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Job Description
Are you passionate about helping customers and providing topnotch service We are looking for dedicated and enthusiastic Call Center Agents to join our team. If you thrive in a fastpaced environment and enjoy solving problems we want to hear from you!
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries in a friendly and efficient manner.
- Provide accurate information about our products and services addressing any questions or concerns.
- Resolve customer complaints and issues with empathy and professionalism.
- Document customer interactions and maintain detailed records in our CRM system.
- Meet or exceed individual and team performance metrics including call volume and customer satisfaction scores.
- Collaborate with team members and supervisors to enhance the customer experience and share best practices.
- Participate in ongoing training and development to stay current with product knowledge and service techniques.
Qualifications:
- Previous experience in a call center or customer service role is an advantage.
- Excellent verbal communication skills with a friendly and patient demeanour.
- Strong problemsolving abilities and the capability to work under pressure.
- Proficient with computers and an aptitude for learning new software programs.
- Availability to work flexible hours including evenings and weekends.
Remote Work :
No
Employment Type
Full Time
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