Inbound Customer Service Agent
Inbound Customer Service Agent
Posted on :
09-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking a friendly and enthusiastic Inbound Customer Service Agent to join our dynamic team! In this role you will be the frontline representative of our company providing exceptional service and support to our valued customers. If you have a passion for helping people and a knack for problemsolving we would love to hear from you!
Key Responsibilities:
- Handle incoming customer calls responding to inquiries and providing information about products and services.
- Deliver outstanding customer service by addressing customer needs and resolving issues efficiently.
- Maintain a positive and professional demeanour while dealing with customer concerns or complaints.
- Accurately document customer interactions and update account information in our system.
- Educate customers about new products services and promotions to enhance their experience.
- Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction.
- Meet individual and team performance goals and metrics.
Qualifications:
- Previous experience in customer service or a call center environment is highly desirable.
- Strong verbal communication skills with a commitment to providing excellent service.
- Ability to listen actively and empathise with customers while ensuring their needs are met.
- Proficient in using computers and comfortable with multiple software applications.
- Ability to thrive in a fastpaced environment and handle high call volume with ease.
Remote Work :
No
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
