German Speaking Customer Service Consultant
German Speaking Customer Service Consultant
Posted on :
09-10-2024
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1 Vacancy
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Job Description
Do you have excellent Customer Service experience and are fluent in German and English
Customer Service Consultants needed to start mid March based in Namibia.
Part of your focus areas will be:
- Effective and timely call handling
- Meets all quality standards
- Meets business productivity goals
- Seeks opportunities for continual improvement
- Flight reservation bookings rebookings and reroutings
- Offers and processes direct sales options
- Provides relevant services to customers as per market /services
- Adheres to all processes rules and regulations of service delivery (e.g. Data Protection)
- Actively offers alternatives and ensures First Call Resolution
- Seeks full understanding of client and customer requirements
- Continuously updates product knowledge using reading training and coaching
- Regularly reviews own performance against targets
- Follows through with structure on all tasks given (e.g. email queue work etc.)
- Understands and accepts Company Vision Quality Policy and Corporate Values
- Seeks opportunities for growth and development
- Connects with own and other teams
- Participates in team meetings and activities
Requirements
Minimum requirements:
- Fluent Germanspeaking individual who can also speak English fluently
- Eager individuals who would like to work from the comfort of their own homes
- A grade 12 certificate
- Namibian citizen permanent resident and/or domicile
- Ground fibre internet with a minimum internet speed of 25 Mbps download and 10 Mbps upload
- Willingness to do shift work in accordance with Namibian Labour Law
Rotational Shifts Monday Sunday
7:30 4pm
5pm 01:00am
22h00 7am
Benefits
- N$ 25000 per month
- 13th cheque based on performance
- Overtime if necessary
- Maternity Leave 4 months (company will cover the balance from Social Security payment)
- Paternity Leave 10 days.
- Positive selfmanaged work environment
- Part of an international organisation
Minimum requirements: Fluent German-speaking individual who can also speak English fluently Eager individuals who would like to work from the comfort of their own homes A grade 12 certificate Namibian citizen, permanent resident, and/or domicile Ground fibre internet, with a minimum internet speed of 25 Mbps download and 10 Mbps upload Willingness to do shift work in accordance with Namibian Labour Law
Education
Grade 12
Employment Type
Full Time
Company Industry
Key Skills
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