IT Services Coordinator
IT Services Coordinator
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Job Description
The IT Services Coordinator is responsible for overseeing the organizations IT infrastructure including the management of data backups and system patching and leading the help desk team. This role is critical in ensuring the reliability security and efficiency of IT services as well as providing highquality technical support to all users. This role will be primarily remote with onsite visits as required.
RESPONSIBILITIES
Oversee and maintain computer systems network servers and virtualization platforms
Implement and manage robust backup strategies to ensure data integrity and recoverability
Regularly schedule and supervise the patching of systems and network equipment to ensure security and functionality
Monitor system performance troubleshoot issues and lead infrastructure upgrade projects
Manage the help desk team to provide timely and effective technical support
Develop help desk policies and procedures to standardize support processes
Track and analyze help desk performance implementing improvements for efficiency and service quality
Coordinate IT support activities across departments ensuring alignment with organizational needs
Ensure the implementation of effective security measures including regular system patching network security enhancements and risk assessments
Stay updated on industry best practices and compliance requirements integrating them into IT operations
Collaborate with senior management to develop IT strategies that support the organizations goals
Manage IT budgets forecast infrastructure needs and oversee the procurement of technology resources
Work with vendors to obtain efficient and costeffective IT services and equipment
Manage the procurement process for IT hardware software and other technology tools.
Travel to other DMCU branches as required and the flexibility to response to IT emergencies or conduct maintenance activities outside of business hours
Perform other duties as assigned
REQUIREMENTS
Bachelors degree in information technology Computer Science or equivalent work experience.
Relevant professional certifications (CISM CISSP etc.)
Significant experience in an IT coordinator role with expertise in infrastructure backups patch management and help desk operations.
Strong leadership and communication skills with the ability to manage crossfunctional teams.
Ability to work well under pressure
Must possess Member Service Standards (professional confidentiality attendance and teamwork)
Ability to sit for long periods of time
Ability to lift up to 50 pounds
No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.
Remote Work :
No
Employment Type
Full Time
