Professional Services Engineer

Roles and responsibilities

Your mission:

Hello there, and welcome to your new challenge here at Sungrow.

We want You to help us provide the MENA region with more clean energy, for residential and utility projects.

• Interface between our customers and Sungrow.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run a diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
• Support MENA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions (in English)
• Participate in the claim management and RMA process.
• Documentation for QA, customer feedback and analysis support.
• Take over randomly on call duties, partly on weekends and nights.
• Above requirement is for both residential and utility projects.

• A multinational team awaits You.

  Possibility for technical and commercial knowledge enhancement regarding string inverters, central inverters, and inverter stations including transformer and switchgear and storage solutions.

  Technical and commercial trainings in our headquarters and even visits to the big R&D facility in China.

Desired candidate profile

Your profile:

• Education as Electrical technician or Engineer.
• Experience in Energy Storage Systems.
• Experience with Battery Storage solutions is beneficial.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Language requirements: English.
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Based in Saudi (VISA support will be provided).
• Willing to work on-call duty AND to travel locally and within the region.
• Work from home office.

Why us?

We are more than happy to state that not only We are leading this discourse, but we also offer the fitting solutions for it. We have the strongest R&D here and have become the world’s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, you might become part of it! Besides that, many things await You:

A rewarding experience in a fast-growing region.

Covered travel expenses.

Bonus payments