Customer Care Specialist - German - North Macedonia
Customer Care Specialist - German - North Macedonia
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1 Vacancy
Job Description
Position: Customer Care Specialist
Location: Remote/work from home in North Macedonia
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
- Navigate internal and external documentation and resources to provide worldclass service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
- Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.
REQUIREMENTS:
- Native or fluent in German both verbal and written
- Residing in North Macedonia and being able to take on a job legally without the companys support
- Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
- Experience in Customer Support and technical support especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problemsolving and critical thinking skills
- Adaptable and flexible demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)
- Working schedule: Monday Friday shift rotation 08 AM 06 PM. 40 hours a week.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from North Macedonia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
Employment Type
Full Time
