Finnish Speaking Team leader

Viking is looking for a Finnish speaking Team leader for our Travel care assistance services for travel insurance customers. We assist customers with travel insurance who suffer from an incident illness or injury while traveling abroad. The service is given in English Norwegian Swedish Finnish and Danish language.

We are now looking for a Finnish speaking Team Leader with experience from travel assistance to be responsible for our teams in Torrevieja.

Responsibilities

• Personnel responsibility.
• Providing necessary training.
• Coaching and competence development.
• Overseeing expected quality.
• Following service levels KPIs and SLAs.
• Follow up on quality and deviations plan and execute.
• Take part in recruiting.
• Implementation of new procedures projects and customers.
• Administrations e.g. time sheets salary file absence routines updating/maintaining shift plan.
• Create and maintain instructions and operations manuals.
• Resource management shift planning and maintenance
• Covering for other Team leaders in case of absence of any kind.
• Work closely with other departments within Viking Assistance Group.

Qualifications

• You have experience from travel assistance.
• Experience from customer service travel industry insurance health sector is also relevant.
• You have been a team leader before or you would like to step up to become a team leader.
• You speak fluent Finnish and English (additional languages are a plus)
• You are an experienced user of ITsolutions and can quickly learn new systems.

Who are you

• You thrive in a hectic environment.
• You can handle both operational as well as strategic thinking.
• You are good at prioritization and decision making.
• You have a structured approach and get things done.
• You communicate well and have good people skills.
• You see solutions instead of problems and have a flexible mindset.

We offer

A competitive salary
PC and mobile phone
Flexible work hours with rotation
A very good work environment with great colleagues
Newly renovated office centrally located in Torrevieja

The position reports to Travel Operations Manager.

If you have any questions you are welcome to contact Travel Operations Manager Cristina Blanco telephone number:or email:

or Live Nr Quality and Process Manager mobile phoneemail:

Starting date: as soon as possible.

We look forward to hearing from you.