Desktop Support PPD Level 1 Position in Boise ID

Job Title: Desktop Support Level 1

Location: Boise ID

Job Description On behalf of our client we are seeking a dedicated Desktop Support Technician to join their team in Boise ID. This role is pivotal in ensuring smooth operations by providing essential technical support to both onsite and remote users. The ideal candidate will handle user incidents escalated from the Service Desk manage hardware deployments and replacements troubleshoot basic network issues and maintain Active Directory functions. This position requires a proactive approach to problemsolving strong communication skills and the ability to work both independently and collaboratively in a dynamic environment

Key responsibilities:

• Manage user incidents routed from the Service Desk or escalate where appropriate ensuring high quality support and timely response
• Provide an efficient and effective support service to on site and remote users
• Load and install preconfigured images on PCs and troubleshoot failures
• Deploying desktops and laptops monitors and other equipment and software to end users at Client.
• Replacement and upgrade of consumer replaceable parts (ie hard drives memory graphic cards)
• Troubleshooting basic network issues activating ports VPN connections basic configurations on switches.
• Troubleshooting hardware and accessories issues (ie desktops laptops monitors keyboard/mice printers mobile devices A/V equipment).
• PC equipment moves throughout our main site and offsite locations
• Basic Active Directory administration (ie add and remove objects)
• Creating static IP addresses for users and machines
• Domain and other trust issue support on the client side
• Manually entering in badge info UniFLOW Printer Server for secure printing and other basic copier support
• Perform other duties and projects as assigned

Role requirements:

• Assist on a diverse range of support issues requiring ability to identify evaluate and resolve issues
• Proactive and selfmotivated approach able to work independently or with team members
• Team oriented able to work in and contribute to cross functional teams
• Strong time management skills ability to prioritize and organize a demanding workload and adapt as needed
• Strong customer service orientation able to understand and meet the needs of a diverse client base in a positive and professional manner
• Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
• Able to learn new applications and become familiar with new hardware quickly committed to keeping knowledge and skills up to date

Education and Experience:

• 1 years providing enduser technical support preferred
• A Certification preferred
• Working knowledge of the following technologies:
• Active Directory
• Windows XP 7 and 10
• Knowledge of antivirus / antimalware programs
• Microsoft Office suite
• Building / imaging computers
• Wiring / Cabling
• Network technologies
• Installation and support of wide range of peripherals

How to Apply: If you are excited about this opportunity and meet the qualifications please send your resume and a cover letter to We look forward to hearing from you!