Dispatcher

Roles and responsibilities

A Dispatcher is responsible and accountable for coordinating and scheduling order fulfillment, delivery routes, timely deliveries, maintaining communication with drivers and customers, and ensuring the delivery fleet is ready for duty. The role requires to operate, coordinate and manage order fulfillment conducted by own fleet and 3rd party logistic service providers.

Responsibilities and Duties:

• Scheduling and Coordination:
• Arrange the schedules for deliveries and pick-ups.
• Coordinate with drivers and operators to ensure timely departures and arrivals.
• Route Optimization:
• Plan the most efficient routes for deliveries to minimize fuel consumption and travel time.
• Adjust routes in real time based on traffic conditions, road closures, and other unforeseen events.
• Load Management:
• Ensure that vehicles are loaded optimally to maximize space and balance weight distribution.
• Track the capacity of vehicles and ensure compliance with weight limits.
• Communication:
• Serve as the primary point of contact between drivers and the logistics team.
• Provide drivers with instructions, updates, and necessary documentation.
• Address any issues or emergencies that arise during transit.
• Tracking and Monitoring:
• Use GPS and other tracking systems to monitor the location and status of vehicles.
• Ensure that deliveries are on schedule and notify customers of any delays.

Record Keeping:

• Maintain accurate records of all deliveries, routes, and vehicle maintenance.
• Document any incidents, delays, or deviations from planned routes.
• Ensure that all transportation activities comply with local, state, and federal regulations.
• Promote and enforce safety protocols among drivers and other staff.
• Performance Analysis:

Desired candidate profile

Compliance and Safety:

• Analyze transportation data to identify areas for improvement.
• Implement strategies to enhance efficiency and reduce costs.
• Maintenance Coordination:
• Schedule regular maintenance and inspections for heavily used vehicles to prevent breakdowns.
• Keep detailed maintenance logs and ensure compliance with safety standards.
• Resource Allocation:
• Prioritize the use of key vehicles for critical deliveries.
• Allocate resources based on demand and operational priorities.

Qualifications:

• Education level: Diploma or bachelor's degree
• Experience: Minimum 2 years experience in fleet management or dispatcher’s role.
• Specific skills:

• MS Office literacy – upper-intermediate level
• Able to work as part of a team as well as independently.
• Flexible and able to handle changing priorities.
• Excellent communication skills.
• Strong problem-solving and analytical skills
• Attention to details.
• Works well with short notice changes and high-stress situations.

• Arabic/English level: fluent Arabic and English