Technical Support Specialist
Technical Support Specialist
Posted on :
06-10-2024
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Job Description
MUST BE LOCAL TO ATLANTA
ONSITE REQUIRED
Objectives of this role
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle businesscritical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subjectmatter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
Responsibilities
- Install configure and support workstation software hardware printers and phones
- Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
Required skills and qualifications
Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge along with the ability to troubleshoot network issues from the command line.
Skill
Required / Desired
Amount
of Experience
Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
Required
3
Years
Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
Required
3
Years
Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
Required
3
Years
Active Directory
Required
3
Years
Employment Type
Full Time
Key Skills
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