Call Center Sales Agent

Roles and responsibilities

**Job Description**

Are you a motivated individual passionate about delivering top-notch customer service? Vodafone is looking for enthusiastic Call Center Representatives to join our dynamic team! This is an exciting opportunity for those who are eager to provide exceptional support to our valued customers while building a rewarding career in a leading global organization.

**Responsibilities:**

- Handle incoming calls from customers regarding various inquiries, complaints, billing concerns, and technical issues.
- Provide accurate and efficient solutions to ensure customer satisfaction and long-term retention.
- Maintain detailed and precise records of customer interactions and transactions, adhering to company guidelines and standards.
- Collaborate effectively with other departments to escalate and resolve complex issues, ensuring swift and satisfactory resolutions for customers.
- Stay up-to-date with the latest product information, services, and policies to assist customers accurately.

**Benefits:**

- Competitive salary package, including Key Performance Indicators (KPIs) and a Connectivity allowance.
- Comprehensive training program fully covered by Vodafone to set you up for success.
- Work-from-home opportunities for added flexibility and convenience.
- Social and medical insurance to support your well-being.
- A healthy, collaborative work environment that encourages growth and development.

**Job Requirements:**

- Fluency in English is mandatory.
- Applicants must be Egyptian nationals.
- Open to graduates only.
- Maximum age requirement is 45 years old.
- The position is based in Cairo or Alexandria.
- Flexibility to work in rotational shifts is required.

Join Vodafone today and be a part of a team that values dedication, integrity, and a commitment to excellence!

Desired candidate profile

**Desired Candidate:**

The ideal candidate is an enthusiastic and customer-focused individual with a passion for delivering high-quality service. They should possess excellent communication skills in both English and Arabic, demonstrating the ability to handle diverse customer inquiries with patience and professionalism. A strong problem-solver, the candidate should be able to think on their feet, offering effective and timely solutions to ensure customer satisfaction.

Candidates should be detail-oriented, organized, and capable of multitasking in a fast-paced environment. Experience in customer service or call centers is preferred, but a proactive attitude and willingness to learn are essential. The ideal candidate is adaptable, able to work in rotational shifts, and eager to build a rewarding career with Vodafone. They should be team players who can collaborate with others to resolve complex issues and maintain a positive work atmosphere. Candidates must also be graduates, Egyptian nationals, and comfortable working both on-site and remotely.