Field Service Engineer - Invitro Diagnostics - Beckman Coulter Diagnostics

Discover Beckman Coulter Diagnostics

Curious about what lies within Beckman Coulter Diagnostics Lets take a closer look.

For over 80 years weve been committed to advancing laboratory science to propel healthcare forward. Join a team where your voice matters where youll be supported and where you can be your authentic self. Were building a culture that values the diverse backgrounds experiences and perspectives of all our associates.

Look again and youll find that were dedicated to your growth offering opportunities to build a meaningful career innovate and explore new ideas with the support you need to thrive.

As part of the Danaher family Beckman Coulter Diagnostics is proud to work alongside six other Diagnostics Companies collaborating to tackle the worlds most pressing health challenges with cuttingedge diagnostic tools.

Field Service Engineers at Beckman Coulter Diagnostics provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems in hospitals and standalone laboratories.

As an FSE you will:

• Offer frontline support by troubleshooting and resolving customer issues with technical expertise.
• Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.
• Apply critical thinking to resolve issues quickly and effectively adhering to established procedures.
• Provide customer training and ensure systems perform optimally and deliver quality data.

Key Responsibilities:

• Lead assigned customer engagements performing troubleshooting installation validation maintenance and repairs on designated equipment with minimal supervision.
• Deliver outstanding customer service including technical training on our products.
• Complete Preventative Maintenance and Field Modification Instructions accurately and on time.
• Travel within your district territory experiencing diverse environments where our instrumentation is utilized.
• Document and report repairs and product failures promptly.
• Stay uptodate with administrative tasks such as maintaining service logs ordering parts and managing cycle times.
• Contribute to the development of preventive maintenance procedures.
• Focus on customer satisfaction enhancing relationships to become a trusted partner in their business.
• Ensure compliance with company policies including background checks and drug tests.
• Demonstrate strong time management organizational communication and customer service skills.

Qualifications:

• Bachelors degree preferred.
• 3 years of experience diagnosing and repairing mechanical electromechanical and/or electronic equipment.
• Experience working with both internal teams and external customers.

At Danaher we bring together science technology and operational capabilities to accelerate the reallife impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life. Our global teams are pioneering whats next across Life Sciences Diagnostics Biotechnology and beyond. For more information visit confidential

At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.