Store Manager - FACES - Chalhoub Group
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Job Description
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores 300 brands and over 65 years of experience in the region we have become a major player in the beauty fashion and gift sectors by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What youll be doing
At Chalhoub creativity is a team effort! Working as a Store Manager you are responsible for driving the store business building a base of loyal VIP customers by recruiting and retaining them managing the team and ensuring full adherence to the brands guidelines and store processes.
Key Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends products and competitors and share feedback with relevant stakeholders in the backoffice team.
- Think hybrid by leveraging all type of point of sales online and offline.
- Team Leadership and Development
- Provide a clear vision to the team about the business and stores vision and key directions
- Identify recruit develop and retain strong talents
- Create a positive work environment based on trust respect and fairness and be the voice of the employees when needed by sharing any of their feedback challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Groups available learning tools and platforms an constantly monitor the teams development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital) the clienteling approach and techniques with a focus on VIPs leveraging customer data to proactively catering to their needs and preferences the brands ecommerce business including different activities offerings activations etc.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Ensure ecommerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app OMS Business Whatsapp etc.) and ensure the team is well versed with it or overwise trained on it.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brands VM guidelines.
- Ensure that all processes are compliant with legal safety security retail store operations and HR guidelines work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
What youll need to succeed
- Minimum of 5 years experience in Managing Beauty Brands
- Strong Communication Skills
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.
We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care child education contribution remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers. At Chalhoub Group we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status.
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Employment Type
Full Time
