Administrative Coordinator - LATAM

Join our exceptional team and contribute to US healthcare!

About Janie Health:

Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices pharmacies hospitals and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on peoples lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

Join our dynamic team as a Administrative Coordinator where youll play a vital role in delivering exceptional care to our patients. Were seeking a compassionate and proactive individual who can implement feedback from patients and staff to enhance our treatment quality. Youll lead initiatives to ensure each patient receives personalized care while adapting to the evolving needs of our clinic. If youre passionate about improving patient experiences and thrive in a collaborative environment we want to hear from you!

Primary Responsibilities:

• Coordinate office activities to ensure efficiency and compliance with company policies.
• Support smooth clinic operations and contribute to sustainable growth.
• Become proficient in HubSpot for task management and communication.
• Respond promptly to emails and manage records requests from various sources.
• Facilitate patient referrals and followup communications.
• Handle documentation including saving reports and updating patient files.
• Prepare patient lists and check balances for upcoming appointments.
• Maintain accurate SOAP notes and resolve any discrepancies.
• Process new patient paperwork and ensure completeness in HubSpot.
• Create and send necessary letters including medical necessity and referrals.
• Collaborate with the PCC team to share confirmed patient information and other requests.

Requirements:

• BSc/BA in office administration or related field preferred.
• 2 years of experience in an office administration or assistant role.
• Detailoriented with familiarity in office management and basic accounting principles.
• Professional demeanor with strong communication and interpersonal skills.
• Organized able to manage multiple projects and meet deadlines.
• Willingness to learn and adapt in a fastpaced environment.
• Committed to team goals and open to feedback for continuous improvement.

Helpful Skills & Experience:

• Additional qualifications or certifications in secretarial studies will be an advantage.
• Speaks English & Spanish.
• Familiarity with Hubspot CRM QuickBooks and Microsoft 365 is a plus.

Janie Health offers health allowances PTO incentive bonuses and annual offsite events for our remote team members.