Sales Coordinator

Roles and responsibilities

. You will leverage your expertise in chat-based sales, process optimization, and team management to maximize performance, enhance customer satisfaction, and drive revenue growth.As a Sales Coordinator you will be responsible for leading and managing a team of chat sales agents focused on delivering exceptional customer experiences and achieving sales targets

Key Responsibilities:

• Data Analysis & Reporting: Analyze sales data trends and customer support metrics (KPIs, FTH, MTH, chat volume, CSAT, Trustpilot reviews) to create detailed reports, develop action plans, and meet departmental sales targets.

• Process Optimization: Continuously evaluate and refine chat sales processes to enhance efficiency, reduce response times, and improve the overall customer journey.

• Customer-Centric Approach: Cultivate a customer-first sales culture by ensuring the team effectively understands and addresses customer needs, driving retention and repeat business.

• Collaboration & Communication: Work closely with cross-functional teams, including Marketing, Customer Support, and Product, to align sales initiatives with overall company objectives.

• Reporting & Analysis: Prepare and present regular sales reports, analyze data trends, and draw actionable insights to inform decision-making.

• Process Optimization: Continuously evaluate and refine chat sales processes to improve efficiency, reduce response times, and enhance the customer journey.

• Data-Driven Sales Management: Assess key customer support metrics (e.g., KPIs, FTH, MTH, chat volume, CSAT, Trustpilot reviews) to create comprehensive reports, develop action plans, and achieve departmental sales goals.

• If you're passionate about driving sales and enhancing customer experiences, we invite you to apply!

Desired candidate profile

• Proven experience in a Sales Coordinator or similar role.
• Experience in call centers or BPO environments, particularly with chat-based sales, is a plus.
• Strong understanding of the EMEA market, including its cultural nuances and sales trends.
• Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
• Data-driven mindset with the ability to analyze performance metrics and implement corrective actions.
• Strong communication and interpersonal skills, coupled with a customer-centric attitude.
• Proficiency in CRM and chat management tools.
• Ability to adapt quickly to changes in a fast-paced, high-growth environment.
• Fluent in English; proficiency in additional languages relevant to the EMEA region is a plus.