Sr Helpdesk engineer
Sr Helpdesk engineer
Posted on :
05-10-2024
Employer Active
1 Vacancy
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Jobs by Experience
4years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-10-2024
Job Description
Who are we
Fulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech insurance higher education and ecommerce.
Founded in 1999 Fulcrum Digital has 1300 employees empowering 100 global clients from its facilities in the US LATAM Europe and India. With expertise in digital transformation machine learning and emerging technologies we offer a consultingled integrated suite of enterprisegrade software products services and solutions.
The Role:
Remote LATAM
Contract
We are looking for a proactive and detailoriented Help Desk Engineer to provide excellent overthephone and remote technical support. The ideal candidate will be responsible for resolving technical issues managing system builds and providing support across a variety of devices applications and systems. Strong communication skills and the ability to troubleshoot effectively are essential to this role.
What you ll do
Software & Hardware Support: Troubleshoot and resolve issues related to:
- MS Office O365 and Intune
- Windows 10 (installations troubleshooting and configuration)
- Mobile Devices (Android iOS)
- Laptop and Desktop Builds (hardware and software installation)
- AntiVirus solutions
- Printer Installation & Troubleshooting
- WIFI and network connectivity issues
Requirements
Nice to Have:
- Experience with Manage Engine Service Desk Plus.
- Basic knowledge of SQL for database queries or troubleshooting.
Help Desk
Employment Type
Full Time
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