Sr Helpdesk engineer

Fulcrum Digital

Posted on : 05-10-2024

Employer Active

1 Vacancy

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Jobs by Experience

4years

Job Location

Buenos Aires - Argentina

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 05-10-2024

Job Description

Who are we

Fulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech insurance higher education and ecommerce.

Founded in 1999 Fulcrum Digital has 1300 employees empowering 100 global clients from its facilities in the US LATAM Europe and India. With expertise in digital transformation machine learning and emerging technologies we offer a consultingled integrated suite of enterprisegrade software products services and solutions.

The Role:

Remote LATAM

Contract

We are looking for a proactive and detailoriented Help Desk Engineer to provide excellent overthephone and remote technical support. The ideal candidate will be responsible for resolving technical issues managing system builds and providing support across a variety of devices applications and systems. Strong communication skills and the ability to troubleshoot effectively are essential to this role.

What you ll do

OverthePhone Support: Deliver clear confident and concise technical support to users over the phone.

Helpdesk Ticket System: Manage and resolve issues using our ticketing system to ensure timely responses and resolution.

Software & Hardware Support: Troubleshoot and resolve issues related to:

MS Office O365 and Intune
Windows 10 (installations troubleshooting and configuration)
Mobile Devices (Android iOS)
Laptop and Desktop Builds (hardware and software installation)
AntiVirus solutions
Printer Installation & Troubleshooting
WIFI and network connectivity issues

Active Directory: Manage and maintain user accounts permissions and password resets.

VPN & Remote Support: Assist users with VPN setup and remote access troubleshooting.

Track Time Worked: Record and submit daily working hours accurately.

Network Support: Assist with basic network troubleshooting related to printers routers and wireless connectivity.

Requirements

Proven experience in overthephone technical support with the ability to convey technical information clearly to nontechnical users.

Proficiency in MS Office O365 Intune and general troubleshooting of mobile devices and software.

Handson experience with Windows 10 laptop/desktop builds and antivirus software.

Strong knowledge of Helpdesk Ticket Systems.

Experience managing Active Directory VPNs and basic network troubleshooting (WIFI printers etc.).

Ability to work in a fastpaced environment tracking time and documenting work thoroughly.

Excellent communication skills with a strong customerservice focus.

Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).

Relevant certifications (such as CompTIA A Microsoft Certified Professional) are a plus.

Nice to Have:

Experience with Manage Engine Service Desk Plus.
Basic knowledge of SQL for database queries or troubleshooting.

Help Desk

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Fulcrum Digital

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Sr Helpdesk engineer

Fulcrum Digital

Job Description

Requirements

Nice to Have:

Employment Type

Company Industry

Key Skills

About Company

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