Doentation Supervisor

Job Purpose:

• Doentation Supervisor is crucial for efficient crew management operations ensuring compliance with maritime regulations and industry standards. Collaborating with the Senior Crewing Manager the role focuses on continuous improvement in crewing processes.

Key Accountabilities & Responsibilities:

• Fulfillment of Crewing Activities: Ensure the smooth daytoday crewing activities to meet overall company targets.
• Visa Application Oversight: Manage and supervise the entire visa application process from application submission to approval
• Supervision of Unit Operations: Oversee unit operations to ensure compliance with policies procedures and internal controls.
• Task Delegation: Set and delegate daytoday tasks to achieve operational objectives.
• Process Streamlining: Streamline processes for a positive crew experience and improved retention.
• Stakeholder Relationships: Maintain meaningful relationships with internal and external stakeholders for effective crew service delivery.
• KPI Tracking: Identify and track team Key Performance Indicators (KPIs) for operational efficiency.
• Issue Resolution: Address escalated crew issues effectively.
• Training and Change Management: Develop and deliver training programs for staff affected by process changes and manage change effectively to ensure smooth transitions.
• Doentation: Create and maintain comprehensive doentation of processes changes and improvements for reference and audit purposes.
• Performance Monitoring: Implement systems for monitoring and reporting on the performance of optimized processes ensuring sustained improvements over time.

Qualifications Knowledge and Ss

• Education: Bachelors degree in business administration Management or a related field.
• Industry Knowledge: Indepth knowledge of the industry in which they operate such as maritime aviation or oil and gas. Understanding industry regulations standards and specific requirements related to crewing is crucial.
• Experience: Minimum of 3 years in leadership roles handling crewing operations.
• Technical Ss: Highly proficient in MS Office Suites (Excel Word Outlook PowerPoint)
• Technology Proficiency: Familiarity with process improvement tools and technologies. Experience with process mapping software is a plus.
• Process Oriented: Demonstrated ability to approach tasks with a processoriented mindset emphasizing efficiency consistency and continuous improvement.
• Process Efficiency Identification: Proven capability to identify and address process inefficiencies contributing to streamlined operations and improved overall efficiency.
• Communication Ss: Excellent communication ss to effectively interact with crew members management and other departments. This includes the ability to conduct briefings handle crew concerns and facilitate clear communication.
• Organizational Ss: Strong organizational ss to manage crew schedules doentation and various administrative tasks efficiently.
• Leadership Ss: Leadership qualities to oversee a team of crewing professionals and collaborate with other departments. This includes the ability to motivate and inspire the team.
• ProblemSolving Abilities: Ability to handle unexpected challenges emergencies and incidents involving crew members with a calm and effective approach.
• ytical Ss: Strong ytical and problemsolving ss with the ability to critically evaluate complex processes and systems.

Remote Work :

No