Genesys SME
Genesys SME
Posted on :
04-10-2024
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Job Description
Genesys SME
Location: Remote
Client Domain: Telecom
Mandatory Certifications:
- Genesys Cloud CX
- Genesys Cloud CX Architect
- Genesys Cloud CX API
7 years of technology related solutions delivery and/or integration consulting experience working with Fortune 500 companies.
- 4 years of deep experience with Genesys Cloud CX having completed multiple successful implementations/migrations of large enterprises to Genesys Cloud CX.
- Genesys Cloud CX: Developer Certification.
- A bachelors degree in engineering computer science or MIS or equivalent experience.
- Experience migrating to/from Genesys PureCloud a strong plus.
- Knowledge of contact center skills including ACD IVR NLP automated dialers queuing skilling VoIP DID TFN DNIS call recording and screen recording quality ACD Email Web Messaging and SMS
- Experience working with AWS Google Cloud AI and ML and Generative AI
- Knowledge of other contact center platforms and VoIP protocols (particularly AWS Connect) a plus
- Experience interacting with customers seniorlevel personnel (potentially up to Csuite) and organization members
- Proficiency in Microsoft Office products including MS PowerPoint MS Excel MS Word MS Teams and MS Outlook
Achieved the following certifications:
Genesys Certified Subject Matter Expert Genesys Cloud CX
Genesys Certified Subject Matter Expert Genesys Cloud CX Architect
- Genesys Certified Subject Matter Expert Genesys Cloud CX API
Employment Type
Full Time
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