Customer Care Specialist with German
Customer Care Specialist with German
Posted on :
04-10-2024
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1 Vacancy
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Job Description
In collaboratie we areworking with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of financial services company.
Location: Remote/work from home in Slovenia
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
- Navigate internal and external documentation and resources to provide worldclass service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
- Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.
REQUIREMENTS:
- System knowledge:
- Very good user knowledge of common PC applications
- Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
- Good ability to express yourself verbally and in writing in German
- Flexibility friendliness resilience independence reliability
- Skilled conversation skills linguistic fluency and understandable pronunciation in German
- Good communication and teamwork skills
- Expertise: Basic credit cardspecific knowledge desirable
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
Employment Type
Full Time
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