Lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives
Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently
Ensure that departmental levels of KPIs are in line with hotel objectives
Always lead by example
Oversee monthly departmental expense to ensure it is in line with annual budget
Interview and recruit colleagues as per job specifications and form an efficient and motivated team
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