Data yst

Location: 30 Rock New York NY 10112

Type: 1 year contract on W2

Qualifications:

• 35 years of work experience in Business yst Role or similar
• Strong technical ss
• Understanding of the ITIL Service Management Framework
• Strong proficiency in statistical ysis and data mining techniques.
• Expertise in data visualization tools (e.g. Tableau Looker Power BI Smartsheet ServiceNow and Salesforce).
• Proficient in Microsoft Word Outlook PowerPoint and Excel
• Excellent problemsolving and ytical ss.
• Effective communication and people ss.
• Ability to work independently and as part of a team.
• Ability to communicate complex and technical concepts to nontechnical audiences.
• Ability to effectively communicate and present findings to leadership and peers.
• Strong people ss. Ability to partner and earn the trust of constituents.
• Demonstrated ability to thrive in a fastpaced highthroughput environment.

Responsibilities:

• Partner with Customer Experience Operations Center leadership to create Performance Metrics related to CNOC Quality Audit Management & Quality urance in Problem Management ITSM
• Developing and providing Weekly and monthly ysis and dashboard reporting on CNOC Case Management & Quality urance of internal ITSM Post Incident Review
• Managing daily weekly monthly quarterly etc. deliverables as needed; supporting technical teams to keep to regular timelines and cadence for content submissions.
• ist with planning and delivering strategic projects for internal partners.
• Strategic storytelling to clearly show the business case status and progress of key initiatives

Data ysis,Data Mining,Visualization,ServiceNow,Power BI