CX Research Consultant
CX Research Consultant
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1 Vacancy
Job Description
Are you a driven quantitative researcher eager to help organizations optimize their Customer Experience (CX) Do you want to specialize and grow in the field of customer experience at a leading research company If so we would love to receive your application!
Responsibilities:
As a Research Consultant in Customer Experience you will focus on delivering impactful research projects from start to finish. Your key responsibilities include:
- Recognizing and translating client needs into compelling research proposals.
- Managing CX projects overseeing them from initial design to final delivery.
- Translating research findings into actionable insights that influence strategy processes services and communications.
- Conducting presentations workshops and interactive sessions for clients to share findings and recommendations.
- Sharing your expertise through writing blogs mentoring colleagues and training junior team members.
Requirements
We are looking for a candidate who meets the following criteria:
- At least 5 years of relevant experience as a quantitative researcher with a strong pion for Customer Experience.
- Proficiency in handling research data using SPSS and Excel.
- A commercial mindset with a proven ability to achieve set goals.
- Strong customeroriented drive with excellent communication ss.
- Proactive ambitious and open to feedback with a willingness to provide it to others.
- A good fit for an open flat and selforganizing work environment
Benefits
This position offers the opportunity to work on a variety of exciting research projects while collaborating closely with clients and team members. You will play a crucial role in shaping customer experiences and contributing to the overall strategy of the company.
At least 2 years of experience as a risk professional, either in consultancy or within a risk management department in the financial sector. Knowledge of common risk standards in the financial sector, such as ISO, COSO, Solvency II, IORP II, or Basel. Familiarity with financial regulatory requirements is a plus. The ability to translate regulatory requirements into practical implementations for clients.
Employment Type
Full Time
