Spanish Customer Support Agent
Spanish Customer Support Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title:Spanish Customer Support Agent
Location: Athens Greece (Relocation & WorkFromHome Available)
Department: Customer Support
Job Type: Fulltime
Job Overview:
Are you pionate about helping others and fluent in Spanish Join our team in Athens Greece as a Customer Support Agent providing toptier service to our Spanishspeaking customers. You will ist customers through various channels ensuring their inquiries are resolved efficiently and with care. This is an exciting opportunity to work in a dynamic international environment with **relocation support** and **workfromhome options** across Greece.
Key Responsibilities:
Customer Support:
Handle customer inquiries through calls emails and live chat providing solutions to a wide range of issues (technical billing productrelated etc.).
Issue Resolution:
Identify trouble and resolve customer concerns in a timely and professional manner ensuring high levels of customer satisfaction.
Product Knowledge:
Stay updated with company products services and promotions to provide accurate information to customers.
Doentation:
Record and doent customer interactions issues and resolutions in the companys system for tracking purposes.
Escalation Handling:
Collaborate with internal teams and escalate complex issues when necessary.
Qualifications:
Languages:
**Fluency in Spanish** (C1 level or above)
**Proficiency in English** (B2 level or above)
Experience:
Previous experience in **customer service** **call center** or **support roles** is a plus but not mandatory.
Ss:
Strong communication and interpersonal ss.
Good problemsolving abilities.
Techsavvy with basic understanding of computer systems and software.
Education:
High School Diploma or equivalent required.
Perks and Benefits:
Competitive Salary: Reflective of your language ss and customer service experience.
Meal Vouchers
Health Insurance: Comprehensive private medical plan after a probation period.
PerformanceBased Incentives: Monthly performance bonuses based on your KPI metrics.
Paid Training: Comprehensive training provided to ensure success in the role.
Career Development: Opportunities to grow within the company with clear paths for career advancement.
Positive Work Environment: Join a supportive and diverse team working together to provide excellent customer service.
Relocation Support:
We offer a generous **relocation package** to ist you in transitioning to Greece:
**2 Weeks Hotel Accommodation**
**Flight Ticket (within the EU)**
**Airport Pickup**
**Real Estate Agency Fee** covered for istance in finding permanent housing.
WorkFromHome (WAH) Information:
If Relocating:
Workfromhome setup will be in **Athens** after initial onboarding.
If Local:
You can work from anywhere in **Greece** provided you meet the technical requirements for remote work.
Working Hours:
Schedule:
Monday to Sunday (rotating shifts)
Flexible working hours between 08:00 AM and 21:00 PM
Why Join Us
Exciting International Environment: Work with colleagues from all over the world.
Supportive Team Culture: Be part of a company that values teamwork and collaboration.
WorkLife Balance: Flexible working conditions and opportunities for remote work.
If youre ready for an exciting opportunity in customer service and looking to start a new chapter in beautiful Greece apply now or send you CV to and join our team!
Remote Work :
No
Employment Type
Full Time
