Online Reputation Management Executive
Online Reputation Management Executive
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Job Description
Job Summary:
We are seeking an experienced and strategic Online Reputation Management (ORM) Executive to lead our efforts in managing and enhancing the online reputation of our brand and clients. The ideal candidate will be responsible for developing and executing highlevel strategies to protect and build a positive online presence. You will work closely with senior leadership marketing PR and customer service teams to manage and respond to reputationrelated challenges and opportunities across various digital platforms.
Key Responsibilities:
- Develop and Execute ORM Strategies: Create comprehensive reputation management strategies that align with business objectives and ensure positive brand perception across all digital channels.
- Crisis Management: Serve as the key point of contact during reputation crises developing action plans to manage and resolve issues efficiently while communicating with senior management and external stakeholders.
- Monitor Brand Sentiment: Oversee realtime tracking of brand mentions reviews and sentiment across social media forums blogs and news outlets.
- Collaborate CrossFunctionally: Work with marketing PR customer service and SEO teams to align ORM strategies with broader marketing and communication plans.
- Stakeholder Reporting: Provide senior leadership with detailed reports and actionable insights on ORM performance including risk essments and mitigation strategies.
- Engage with External Media: When necessary engage with journalists bloggers and influencers to manage brand reputation and rectify misinformation.
- Proactive Reputation Building: Develop strategies for building and maintaining a positive online brand presence through influencer partnerships thought leadership content and positive customer engagement.
Qualifications:
- 2 years of experience in online reputation management digital marketing PR or related fields.
- Proven ability to develop and implement successful ORM strategies at a senior level.
- Experience handling largescale or highprofile online reputation crises.
- Ability to yze large volumes of data on brand sentiment customer feedback and digital media trends to inform decisionmaking.
- Strong written and verbal communication ss.
- A solid understanding of how digital content on online reputation.
- Experience managing ORM in both businesstobusiness (B2B) and businesstoconsumer (B2C) environments.
Remote Work :
No
Employment Type
Full Time
