Accounting Specialist I

Pay Rate if applicable: $20$22/hr W2

Work Onsite: This role is 100% remote

Location: Remote; **** Position is remote; the manager would prefer candidates located in CST or EST***

Duration: 6 months potential extension

Position Summary

The Resolution yst is responsible for issue resolution arranging pastdue amounts proactively calling on critical account base processing billing adjustments dispute management and reconciling payments and contracts as needed.

Position Responsibilities & Essential Functions

• Resolves escalated client issues/disputes using problemsolving ss
• Researches issues which includes contacting internal business groups to determine a resolution
• Businesstobusiness customer service for internal & external customers (inbound/outbound inquiries).
• Provides account reconciliations to include contract versus invoice and payment application
• Attend critical calls to review the book of accounts igned and discuss balances due and payment status on delinquent accounts.
• Meet monthly Department A/R Goals and Service Level Agreements (SLA)
• Review and validate disputes process credit memos billing adjustments and correct billing errors as needed
• Collect on outstanding balances which could include short pays/deductions in error and follow up on delinquent accounts including Bad Debt WriteOffs and escalating collection efforts as needed
• Responsible for handling all correspondence from internal and external clients timely.
• Works with the Cash Application Team to ensure the proper application of customer payments
• Updates management on potential issues
• Makes recommendations on resolution and ways to prevent future issues after root cause evaluation
• Organize priorities to meet deadlines and meet client expectations
• Acts as a Subject Matter Expert (SME) for Collections Specialists
• Contribute on projects process and systems to drive continuous improvement
• SOX and Audit Compliant

Qualifications & Job Requirements

• Minimum 1 year experience as a Collections Specialist or similar role
• Excellent Written and Verbal communication Ss
• Strong ytical & critical thinking ss
• Strong working knowledge in Microsoft Office Excel (Intermediate)
• Ability to work independently and to adapt to a fastchanging environment
• Strong Customer Service Ss
• Strong attention to detail
• Selfmotivator while actively participating in a team environment
• Consistently exceeds department SLA and Goals

PREFERRED ATTRIBUTES & Qualifications

• Some college
• Minimum 2 years of experience in a finance customer service or collection or contracting background
• Knowledge of Oracle ERP system
• Cognos ytics reporting tool
• Advanced Excel knowledge
• Dealership Knowledge