Computer Technician 3 Positions

00390MNHCComputerTechnician3Positions

Pay Rate: 1099 $34/hr W2: $31/hr W2 Salary with Benefits: 49K

Onsite or remote: Onsite

Location: Minneapolis MN 55415m Minnetonka MN 55305m Brooklyn Center MN 55430

3 Positions 3 Resumes

Estimated start date: 10/21/2024

Estimated end date: 10/21/2025

Hennepin County is looking to engage up to three temporary IT Professional staff to ist in the distribution of equipment during a laptop hardware refresh. Duties will include receiving new hardware isting customers with application installations troubleing incidents and disposing of old equipment. All three temporary positions will be onsite at various locations.

These positions will work closely with Service Center concierges the service desk IT et Management and System & Software deployment staff to ensure customers receive le and reliable computing devices. Daily activities will relate to the distribution of computing equipment and the decommissioning and disposal of old equipment.

Work to be performed

This is an onsite position staff will work with the service desk and report to one of our 3 Staff Computer Support Center (SC)2 locations:

Hennepin County Government Center

300 S 6th St.

Minneapolis MN 55415

Ridgedale Service Center

12601 Ridgedale Dr.

Minnetonka MN 55305

Brookdale Service Center

6125 Shingle Creek Pkwy

Brooklyn Center MN 55430

Consultant will be on a team responsible for the coordination of the ignment of replacement laptops. They will work closely with customers if required to install applications necessary to perform their ociated job duties. This team will also ensure all appropriate et inventory is updated to reflect device ignment. The disposal part of the role will ist in tasks related to the decommissioning of IT ets and working with 3rd parties on receiving staging processing and the final disposal ensuring appropriate ods are used to meet Federal State environmental and County compliance.

Expected duties include:

• Work with customers at key distribution sites to ensure they receive new equipment in working order.
• ist customers with installation of ociated applications required for their igned job duties.
• Diagnosis record escalate and resolve related incidents as they happen during the distribution process.
• Address any questions customers may have related to Windows 11 and the laptop computing device.
• Receive and process ets that are designated to be decommissioned ensuring all appropriate inventory data is captured and updated in the hardware AMDB (et Management Database).
• Organize and maintain incoming inventory current inventory and outgoing inventory by stocking material neatly in designated areas.
• Manage data media per company policy; ensure security and data sanitation procedures are always followed.
• Process hard drives by testing and preforming data erasure and wiping or shredding per standards and processes.
• Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace.
• ist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements.
• Maintain and inventory final disposition et records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (et Management Database)

Supervisor may designate various activities to this position. The following statements are intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities duties and ss required.

3. Specific ss/experience required

• Twoyear college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses;
• or 2 (two) years of information technology experience.
• Experience in one or all of the following Imaging:
  • Intune.
  • Microsoft Endpoint Configuration Management (MECM).
  • Autopilot with isted scripts.

1. Technically savvy with a demonstrated ability to resolve computing problems.
2. Knowledge of Windows desktop Operating Systems
3. Proven Customer Service Experience
4. Ability to multitask and pivot based on workload.
5. Quickly yze and diagnosis hardware software application and network problems in a desktop environment
6. Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
7. Ability to isted lift to 50 lbs. 8. Ability to work with hand tools whether manual or powered.

1. CompTIA A Certification