ServiceNow Operation Engineer
ServiceNow Operation Engineer
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Job Description
Position: ServiceNow Operation Engineer
Location: 100% Remote
Duration: Long Term Contract
Role: ServiceNow Operation Engineer
Major Responsibilities:
Expert level understanding of ServiceNow.
Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements platform engagements etc.) and required participation in an oncall rotation (working incidents/requests) for support of systems outside of normal business hours.
Follows doented procedures in the code migration process while ensuring service availability and general best practices are adhered to.
Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance ility troubleing upgrades clone downs etc.
Ensure overall systems availability via good understanding of monitoring tools thorough troubleing code migration discipline and responsiveness in root cause ysis.
Understand the largescale thinking and approach needed for success of the platform.
Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks.
Proactively stay on top of new capabilities in the platform and educate team members and customers.
ist other Software Engineers on Scrum team with accuracy of estimates comprehension of tasks and provide peer reviews of completed work.
Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation.
ists other Operations Engineers on igned weekly roles and work engagements with accuracy of estimates comprehension of tasks and provide peer reviews of completed work.
Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs upgrades vendor network upgrades post incident reviews platform monitoring and ysis etc.
Mentors junior and midlevel Operations Engineers to allow for s/knowledge development through advice coaching and training opportunities.
Participates in recruiting interviewing and hiring of new software engineering resources.
Required Qualifications:
Undergraduate degree or 6 years of equivalent experience.
4 years of experience with ITSM processes (Incident/Problem/Request/Change management).
4 years of experience with WebServices AJAX JavaScript Business Rules SOAP REST SSOSAML Setup and Integration of ServiceNow to Other Applications.
Demonstrated knowledge of infrastructure design implementation administration planning developing.
Full COVID19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
ServiceNow Certified System Administrator or other ServiceNow certification.
Experience with CI/CD pipelines.
Excellent human relations ss to effectively interact with leadership and management peers business partners and vendors.
Competencies and Best Practice for High Performers
Software Engineering:
Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering.
Designs develops and implements solutions that exemplify modern software engineering practices
Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies.
Contributes to or helps drive architecture/design technology and tool decisions and implementations.
Implements and continuously improves agile software delivery code management and operations practices.
Mentors junior team members in modern engineering practices technologies and patterns
Maintains current perspective on technology trends applying that to personal and team capability growth.
Leads operations engagement reviews.
Serves as the primary operations representative within highlevel design/architecture technology and/or tool decisions.
Creates and maintains consistent platform knowledge/doentation and frequently performs brown bag sessions with the Operations team to better understand certain technologies troubleing techniques or general procedures.
Customer Centric/Design Thinking:
Actively engages with users and customer feedback processes to improve personal and organization understanding of business market and customers perspectives.
Considers the user experience business impact and solution objective when participating in or leading feature/capability elaboration troubleing challenges design and code migrations.
Demonstrates understanding of cost of quality (correctness usability availability) and ensures customer/market quality requirements are addressed in solution requirements and designs.
Technology Aen:
Has knowledge of technologies and expands that knowledgebase when necessary.
Understands what interdependencies exist and operates within them
Stays current on trends within own domain and incorporates best practices into work
Business Aen:
Provides ideas on how technology can improve business processes.
Incorporates business objectives when evaluating processes to remove redundancies and waste.
Recommends solutions for multiple channels.
Understands the financial implications of software (cost and benefits for both engineering and operations).
Technology Security Standards:
Explains security standards to others.
Identifies applicable security/data standards when reviewing supported process flows or during troubleing efforts and recommends controls to ensure compliance.
ytical:
Breaks complex topics into meaningful chunks of information.
Sorts through large amounts of data to ess for relevancy.
Seeks out multiple sources to gather information.
Identifies cause and effect relationships between known and unknown variables.
Problem Solving:
Eliminates variables to pinpoint root cause and validates umptions.
esses and understands dependencies of upstream or downstream systems.
Acts in a fair and honest manner consistent with the Companys Code of Conduct.
Treats others with respect and maintains high standards of personal integrity.
Quality Management:
Adheres to quality control guidelines & practices.
Coaches and provides feedback to others on development of problemsolving ss.
Tracks identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations.
Employment Type
Full Time
