Deskside supports L1
Deskside supports L1
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Job Description
Join HTech Supports a dynamic leader in the technology sector as a Deskside Support L1 professional. Since our inception in 2013 we have been at the forefront of digital transformation providing innovative solutions across over 50 countries. At HTS we are committed to excellence and reliability fostering growth through teamwork and mutual respect. As part of our team you will play a crucial role in delivering exceptional deskside support services ensuring smooth operations and client satisfaction. You will collaborate with our sed engineers and trusted partners to address diverse client needs from routine technical istance to complex problemsolving. Embrace an opportunity to grow your career in a company that values hard work leadership and social responsibility while contributing to global tech advancements. Be part of a workplace that thrives on trust and performance and help us maintain our reputation for outstanding service delivery worldwide.
Tasks
- Provide firstlevel technical support and troubleing for hardware and software issues at the users location.
- ist with the setup configuration and maintenance of desktop computers laptops printers and other peripheral devices.
- Respond to user inquiries and service requests in a timely and professional manner ensuring high levels of customer satisfaction.
- Doent and track issues and resolutions in the companys ticketing system escalating more complex issues to higherlevel support as necessary.
- Collaborate with team members and other departments to resolve technical issues and improve service delivery processes.
Requirements
- Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.
- Proven experience in a similar IT support role preferably within the technology or information services industry.
- Strong problemsolving ss with the ability to trouble and resolve hardware and software issues efficiently.
- Excellent communication and interpersonal ss to effectively collaborate with clients and team members.
- Ability to work independently and manage multiple tasks in a fastpaced environment while maintaining attention to detail.
Benefits
It is a freelance position offering competitive pay with allinclusive compensation.
Join HTech Supports as a Deskside Support L1 and be part of a team driving digital transformation across 50 countries. Elevate your career in a thriving tech environment.
Employment Type
Full Time
