Technical Support Engineer
Technical Support Engineer
Posted on :
03-10-2024
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Job Description
Job Title: Technical Support Engineer (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Provide frontline support to customers via phone email and chat.
- Diagnose and resolve technical issues related to our products and services.
- Doent and track support requests in our ticketing system.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Develop and maintain technical doentation FAQs and support guides.
- Train and ist customers with product features and best practices.
- Continuously improve the support process and customer experience.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
- Experience in a technical support or customer support role.
- Strong understanding of software and hardware troubleing.
- Excellent problemsolving ss and attention to detail.
- Experience with ticketing systems and remote support tools.
- Strong communication ss both verbal and written.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
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