Deskside Support Tech
Deskside Support Tech
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Job Description
End Customer: WWTS Viatris (Wipro)
Reports to: Jose Fierro WWTS Program Manager for adminrelated topics
Day to Day: Will be managed on his daily operations by Wipro
Work Address: 2898 Manufacturers Road Greensboro NC 27406
Timeframe: Immediate through the length of the contract. Contract to hire
Work Hours: MF. 8:00 am to 5:00 pm local time. Onehour lunch
Overtime: It is unlikely but if it occurs or is requested Wipro must preapprove it via email.
Training: It will be done onsite with other technicians or with Wipro leads.
Drug and BGI Screening: Required
Candidate Start Date: After drug BGI and client confirmation
Job Description:- Includes but is not limited to software and hardware support via deskside support or remote support.
- The candidate would be required to trouble and repair software and hardware issues reported by end users.
- Experience with Active Directory to delete users or reset pwords.
- Experience with SCCM to reimage update and install software packages or push out Windows updates.
- Experience working inhouse in a corporate environment.
- Experience with the ServiceNow ticketing.
Employment Type
Full Time
