Technical Support Specialist
Technical Support Specialist
Posted on :
02-10-2024
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Job Description
Client: CalOptima Health
Job Title: Technical Support Specialist (Help Desk)
Duration: 06 Months
Start Date: ASAP
Location: 505 City Parkway West CA Onsite
Position Type: Contract
Interview Type: In Person/Web Interview
Ceipal ID: CALHD323IK
Job Title: Technical Support Specialist (Help Desk)
Duration: 06 Months
Start Date: ASAP
Location: 505 City Parkway West CA Onsite
Position Type: Contract
Interview Type: In Person/Web Interview
Ceipal ID: CALHD323IK
Working Hours: 40 Hours a week ( Monday Friday 7am 4pm )
Position ID: 323
Department: ITS Infrastructure
Description:
- CalOptima Health is seeking a highly motivated an experienced TEMP Technical Support Specialist Sr to join our team.
- The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems.
- The inbent will support the user community with resolving service desk support calls providing desk side support and supporting complex enterprise support tools and computing systems.
- Additional responsibilities include isting the System Engineers and System Administrators with testing monitoring and implementation of new technology processes and updates. This level ists with more complex projects and focused ignments.
Duties & Responsibilities:
50% Program Support
- Participates in a mission driven culture of highquality performance with a member focus on customer service consistency dignity and accountability.
- Provides general Service Desk phone support and Tier 12 desk side support for the organization including troubleing and repairing computer hardware and software Citrix and application support.
- Provides support for Azure Office 365 and various cloud services.
- Provides support for telco systems such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies investigates and resolves production problems involving application systems storage allocation device ignments.
- Monitors system alerts and contacts vendor for service as needed.
- Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. (Essential)
45% Administrative Support
- ists the team in carrying out department responsibilities and collaborates with others to support short and longterm goals/priorities for the department.
- Performs basic network/system administration security management and user account management in Active Directory (AD) Microsoft Exchange Multifactor authentication (MFA) Pulse Secure CrowdStrike and Rivest Shamir Adleman (RSA).
- Performs Active Directory administration: disable/unlock accounts reset pwords and New Technology File System (NTFS) folder permissions. (Essential)
5% Other
- Completes other projects and duties as igned. (Essential)
Minimum Qualifications:
- High School diploma or equivalent required.
- 6 months of experience in a call center capacity required.
- Typing speed of 35 words per minute (WPM) required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
Preferred Qualifications:
- Bachelors degree in Information Technology Computer Science Business Administration or related field.
- 3 years of experience in supporting executives.
Knowledge & Abilities:
- Develop rapport and elish and maintain effective working relationships with CalOptima Healths leadership and staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize be ytical problemsolve and possess project management ss.
- Work in a fastpaced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multiprogram teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g. Microsoft Office: Word Outlook Excel PowerPoint) and job specific applications/systems to produce correspondence charts spreadsheets and/or other information applicable to the position ignment.
Physical Requirements (With or Without Accommodations):
- Ability to visually read information from computer screens forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone telephone systems and facetoface interactions.
- Manual dexterity for typing writing standing and reaching flexibility body movement for bending crouching walking kneeling and prolonged sitting.
- Lifting and moving objects patients and/or equipment 10 to 25 pounds
Work Environment:
- If located at the 500 505 Building or a remote work location:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours with travel as needed.
- There are no harmful environmental conditions present for this job.
- The noise level in this work environment is usually moderate.
If located at PACE:
- Work is typically indoors in a clinical setting serving the frail and elderly.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud.
If located in the Community:
- Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours with travel as needed.
- Employee will occasionally work outdoors in varied temperatures.
- There may be harmful or hazardous environmental conditions present for this job.
- The noise level in this work environment is usually moderate to loud
V Group Inc. is an IT Services company that supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA FL GA MD MI NC NY OH OR PA SC VA and WA CT TN. If you are considering applying for a position with V Group or partnering with us on a position please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Employment Type
Full Time
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