Client Service Officer
Client Service Officer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Handle incoming calls from Justdial and respond efficiently.
- Make outbound calls to vendors and clients for updates and inquiries.
- Ensure thorough followup on all ongoing projects and tasks.
- Maintain attentiveness and responsiveness during working hours.
- Regularly submit and update detailed reports for project tracking.
- Coordinate effectively between internal teams and external stakeholders to ensure smooth workflow.
Essential Qualifications:
- Proficiency in MS Excel Word and PowerPoint is a must.
- Strong communication ss in either Malayalam or Kannada.
- Ability to multitask and handle multiple projects simultaneously.
Ss Required:
- Excellent verbal and written communication ss.
- Strong organizational and timemanagement abilities.
- Attentive responsive and proactive approach to work.
- Familiarity with customer service practices and ability to handle customer inquiries professionally.
Responsibilities: Handle inbound sales inquiries from various lead sources. Generate new sales leads and handle outbound cold sales calls. Conduct field sales by networking with hospitals and doctors, meeting clients in person (must be open to traveling, preferably should own a bike). Schedule and conduct product demos to potential buyers in an effective manner as a solution consultant (training will be provided). Send price quotes and negotiate with end customers to close deals favorably, ensuring maximum lead conversions and revenue generation. Meet weekly, monthly, and quarterly sales targets. Participate in weekly and monthly sales meetings and discussions, sharing constructive strategies for improving sales. Maintain and update a sales pipeline on CRM monthly. Listen attentively, understand, and doent customer requirements and issues on CRM. Coordinate with the technical support team and development team to provide prompt and knowledgeable solutions to customer issues. Conduct regular follow-ups on any issues raised to ensure complete resolution and customer satisfaction.
Employment Type
Full Time
