Lifestyles Concierge

Overall Purpose of the Job:

The inbent is responsible for managing and fulfilling customer requests for standard as well as very high profile
Aspire Lifestyles Clients via phone email and/or chat. He/She will fulfill the request through a variety of resources
(Internet team member or personal experience partners Aspire Lifestyles resources etc.) and communicate responses
in a prompt professional and concise manner. This individual serves to uphold the highest levels of customer service
and quality

Overview:

Our mission is to deliver exceptional service with each customer interaction and our Concierges are a critical part of this
service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb
service quality information and communication whether working our customers managers clients partners or other
team members.

• Specific Responsibilities:
  
• Independently (and as needed part of a team) fulfills high profile program client requests Aspire Lifestyles demo requests and other requests as necessary from home office via phone email chat and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is able to say no positively.
• Elishes relationships with customers learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests.
• Communicates responses in a clear professional and concise manner.
• Represents clients brands in a professional courteous manner.
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to ist customers.
• Uses enterprise solutions and other sources to ist customers enter pertinent customer data and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multitask and prioritize in a fastpaced environment.
• Seeks to provide the best possible customer experience

Desirable Work Experience

• Experience in omni channel (added advantage)
• Experience in the banking/hotel/travel/insurance industry
• Experience in High Net Worth/ M Affluent customer segment (added advantage)
• Experience supporting international market

Remote Work :

No