Front Office Receptionist - SPHC
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1 Vacancy
Job Description
Embark on a journey with us as a Front Office Receptionist at the First Vignette Collection in the Kingdom of Saudi Arabia (Carliton Almoaibed Hotel). We are in search of candidates with ambition talent and essential ss. This pivotal role requires someone who will serve as the welcoming face of our Vignette Hotel ensuring an exceptional guest experience from the moment they arrive.
As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.
A little of your daytoday:
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings upselling opportunities and telling them about ways to improve their stay
- Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary
- Stay safe all the time. Following our safety procedures youll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambador
- Always know what events and activities are on the days schedule
- Jump into other adhoc duties when your colleagues need your help
What we need from you:
- Communication ss guests will need to come to you with concerns as well as compliments so youll be easy to talk to
- Your problemsolving ss will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language and English language ss would be great.
- Literate and techsavvy youll need a good grasp of reading writing basic maths and computers
- Flexibility night weekend and holiday shifts are all part of the job
- Youll have a high school diploma or qualification. A college or university degree would be a bonus but not essential
- Experience ideally youll have spent at least one year in a front desk or guest service position
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives. IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment. We know that to work well we need to feel well both inside and outside of work and through our myWellbeing
framework we are committed to supporting wellbeing in your health lifestyle and workplace.
So join us and youll become part of our evergrowing global family.
Dont quite meet every single requirement but still believe youd be a great fit for the job Well never know unless you hit the Apply button. Start your journey with us today.
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Employment Type
Full Time
