Java with IVR Developer
Java with IVR Developer
Posted on :
01-10-2024
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Job Description
Position: Java with IVR Developer
Location: Remote
Duration: 6 Months
Job Description:
- Client is seeking a sed IVR Developer with expertise in few or more of IVR development technologies VXML GDF IVR Cyara Avaya Genesys Amazon connect Watson and Nuance.
- The successful candidate will be responsible for designing developing and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations.
Key Responsibilities:
- Design and Development:
- Design and develop IVR applications using VXML and GDF.
- Integrate IVR solutions with backend systems and databases using Java and SQL.
- Develop call flows for inbound and outbound IVR systems.
- Testing and Deployment:
- Perform unit functional and integration testing of IVR applications.
- Use Cyara for automated testing and monitoring of IVR systems.
- Deploy IVR applications on Avaya and Genesys platforms.
- Integration and Maintenance:
- Integrate speech recognition and texttospeech technologies using GDF.
- Monitor and maintain IVR systems to ensure high availability and performance.
- Trouble and resolve issues related to IVR applications and infrastructure.
- Collaboration:
- Work closely with crossfunctional teams including business ysts QA engineers and project managers.
- Provide technical support and training to other team members and stakeholders.
Qualifications:
- Technical Ss:
- Proficient in VXML GDF and IVR application development.
- Expertise in few or more of IVR technologies/products like GDF Avaya Genesys Amazon connect Watson and Nuance Avaya and Genesys platforms.
- Familiarity with Cyara for IVR testing and monitoring.
- Strong understanding of inbound and outbound call flow design.
- Experience with speech recognition and texttospeech technologies.
- Experience:
- Minimum of 4 years of experience in IVR development.
- Experience in deploying and maintaining IVR systems in a production environment.
- Knowledge of telephony protocols and standards.
- Education:
- Bachelors degree in Computer Science Information Technology or a related field.
- Soft Ss:
- Excellent problemsolving and ytical ss.
- Strong communication and interpersonal ss.
- Ability to work independently and as part of a team.
Employment Type
Full Time
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