Hostesspreferred Arabic - Ramada by Wyndham Manama City Centre - Wyndham Hotels amp Resorts
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Job Description
Ramada by Wyndham Manama City Centre is now seeking a Hostess to join our team in Bahrain
Job Summary
The hostess is responsible for delivering great service to all guests being knowledgeable and professional in doing so. The hostess is mostly responsible for receiving and seating the guests and having good communication with service and kitchen team members about the guests.
Education & Experience
Reading writing and oral proficiency in English and Arabic- Excellent communication and organization ss;
- Working computer ss and knowledge
- Able to work calmly & confidently under pressure
General Requirements
- Greet guests politely and enthusiastically as they enter the restaurant
- Courteously and consciously guide guests to their igned tables
- Monitor guest waiting lists and estimate guest wait times
- Record and monitor reservations
- Must be able to effectively communicate both verbally and written with all level of team members and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by team members and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and team members in an attentive friendly courteous and serviceoriented manner.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and ist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
Fundamental Requirements
- Must be able to crosstrain in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanour at all times.
- Must at all times be attentive friendly helpful and courteous to all guests managers and other team members.
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests needs ist in providing a pleasant dining experience.
- ist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to prepare cashier report at the end of the shift.
- Pay out servers and service attendants tips if appropriate.
- Know how to properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to elished side work checklist.
- Ability to answer the telephone according to standards.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- ist servers and cashiers in the servicing of guests as needed.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Ensure overall guest satisfaction
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the worlds largest hotel franchising company by the number of properties with approximately 9200 hotels across over 95 countries on six continents. Through our network of approximately 872000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany N.J. with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2000 corporate team members worldwide who are dedicated to the Companys mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham La Quinta Ramada Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an awardwinning best place to work.
Job Location: Ramada Manama City Center Building 3236 Road 4654 Block 346 Al Seef District Manama N/A N/A
Employment Status: Fulltime
Employment Disclaimer
In some locations around the world Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties the Hotel owner is the actual employer and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that by applying through this site I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
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Employment Type
Full Time
