Representative customer service
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handling Customer Inquiries: Responding to incoming calls or messages and providing the requested information.
- Problem Solving: Addressing customer complaints and providing effective and quick solutions.
- Technical Support: isting customers in using products or services.
- Doenting Interactions: Recording all calls and interactions in the Customer Relationship Management (CRM) system.
- Customer FollowUp: Ensuring customer satisfaction by following up on their issues and resolving them.
- Providing Information: Explaining details about products and services including promotions and discounts.
- Team Collaboration: Working with colleagues to ensure excellent customer service.
- Updating Knowledge: Keeping up with new information about products and services to improve the provided service.
- Gathering Feedback: Collecting customer opinions to improve processes and services.
- Compliance with Policies: Adhering to company policies and procedures in all customer interactions.
Requirements
- High school or above
- Experience is preferred
- Fast typing in Arabic
Employment Type
Full Time
