Customer Service Representative Consumer Electronics
Customer Service Representative Consumer Electronics
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Job Description
Role Overview: As a Customer Service Representative for our project you will be at the forefront of our customer interactions handling inbound calls with a focus on providing exceptional service. Youll need to navigate through challenging situations with escalated customers ensuring each interaction is resolved efficiently and with empathy.
Key Responsibilities:
- Manage inbound customer inquiries and issues demonstrating problemsolving ss to deliver seamless resolutions.
- Handle higher call volumes during peak seasons with attentiveness and efficiency.
- Pay meticulous attention to details providing personalized followups to ensure customer satisfaction.
Language Requirements:
- Spanish: C2 proficiency
- English: C1 proficiency
Base Salary: 1000 EUR gross monthly (per 14 months)
Performance Bonus: Up to 150 EUR monthly based on performance metrics
Schedule: Monday to Friday 10:00 AM 7:00 PM (local time)
Working Model:
- Fully remote position based in Greece
Customer Service Ss:
- Preferred experience in customer service; however willingness to learn is valued.
- Ability to resolve customer concerns promptly while maintaining a positive customer experience.
- Strong soft ss including active listening empathy and engagement.
- Adaptable and teamoriented with a pleasant demeanor.
Technical Support Ss:
- Guide customers through technical troubleing procedures with confidence and clarity.
- Independently trouble and resolve customer issues spanning various systems and programs.
- Proficient in multitasking and computer literacy including Microsoft Office Suite.
Training:
- Comprehensive 3week online training provided covering both customer service and technical support aspects.
Common Scenarios & Call Drivers:
- Troubleing issues like malfunctioning devices such as toothbrushes.
- Providing product information and comparisons ensuring customer inquiries are fully addressed.
Benefits:
- Health care benefits and various discounts
- Professional growth opportunities with certified training instructors
- Participation in special events and community initiatives
- Free online Greek language courses
- Stateoftheart working environment with relaxing break areas
- Employment with a Great Place to WorkCertified Company that values diversity
Required Doents:
- EU citizenship Fullpurpose or Specificpurpose work permit card or Certificate of Protection (refugees)
Joining Deadline:
- October 14 2024
Relocation Package:
- 2 Weeks of a hotel accommodation
- Flight ticket (inside the EU)
- Airport Pickup
- Real Estate Agency fee
Hiring Process:
- Initial application review by the client
- Online language proficiency tests
- Interview with the client
Remote Work :
No
Employment Type
Full Time
