Customer Support Video Platform

Salary: 1300 Monthly gross Performance Bonus up to 145 monthly (120 ticket restaurants up to 25 cash gross)

Schedule: Fulltime 40 hours per week; shifts between 10:00 23:00 Monday Sunday (8hour shifts with 1hour lunch break)

Benefits:

• Fully paid 2week training program
• Opportunity to work with a leading global entertainment company
• Potential for career growth and development within the company

Responsibilities:

• Provide exceptional customer service to our subscribers primarily in German and occasionally in English.
• ist customers with inquiries related to account management billing technical support and content.
• Trouble issues and provide effective solutions while maintaining a high level of professionalism and empathy.
• Doent interactions and transactions accurately in the CRM system.
• Collaborate with team members to ensure customer satisfaction and retention.

Requirements:

• Fluent in German (C2 level) and proficient in English (B2 level).
• Previous experience in customer service or a related field preferred.
• Excellent communication ss and ability to handle customer inquiries effectively.
• Strong problemsolving abilities and attention to detail.
• Flexibility to work shifts within the specified hours including weekends and holidays.

Joining deadline: 18/10/2024

Relocation Package:
2 Weeks of hotel accommodation
Flight ticket (inside the EU)
Airport Pickup
Real Estate Agency fee

Remote Work :

No