German Czech Speaking Service Coordinator
German Czech Speaking Service Coordinator
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Job Description
Are you an experienced customer service professional with a pion for the automotive sector Are you fluent in German and Czech If youre seeking a challenging role in a global environment with the flexibility of hybrid working we have an exciting opportunity for you! We are currently looking for a Service Coordinator to join our dynamic team in Ghent Belgium.
About Us:
We are a prominent company in the automotive industry recognized for our commitment to delivering superior service and innovative solutions to our clients. Our office in Ghent acts as a vital hub for overseeing customer interactions across several European markets including those in German and Czechspeaking regions. As our company continues to grow we are seeking highly motivated individuals to help us sustain our high level of customer satisfaction and operational efficiency.
Position Overview:
In the role of Service Coordinator you will serve as the key point of contact for customers dealers and service teams. Your main responsibility will be to manage servicerelated requests and inquiries from our German and Czechspeaking clients. You will ensure smooth coordination of service appointments resolve any issues promptly and maintain excellent communication between all parties involved.
This is a hybrid role allowing you to work both in the office for 2 days a week in Ghent and remotely for 3 days giving you the best of both worldscollaboration and flexibility.
Main Responsibilities:
- Act as the primary liaison for German and Czechspeaking customers addressing service inquiries scheduling repairs and handling complaints.
- Coordinate and oversee the scheduling of service appointments and maintenance between customers and dealerships.
- Maintain open and consistent communication between customers technical teams and service providers.
- Track and manage the progress of service requests ensuring all tasks are completed in a timely and efficient manner.
- Follow up with customers to confirm their satisfaction with completed services.
- Escalate any unresolved issues or complex problems to the appropriate teams.
- Regularly update customers on the status of their service requests.
- Keep detailed and accurate records of customer interactions services provided and followup actions using our CRM system.
- Offer feedback to internal teams on how to improve processes and enhance customer experience based on client feedback.
Qualifications:
- Fluent German and Czech (spoken and written) are required for this role.
- Prior experience in a customer service service coordination or similar position is highly advantageous.
- Excellent communication ss with a talent for building and maintaining customer relationships.
- Strong organizational abilities with attention to detail and the ability to juggle multiple tasks.
- A background or interest in the automotive industry would be beneficial but is not required.
- Capable of thriving in a fastpaced environment while handling customer requests efficiently.
- Proficient in CRM systems and familiar with basic office software such as Microsoft Office (Word Excel Outlook).
What We Offer:
- Flexible hybrid work arrangement: 2 days in the office and 3 days remote to maintain worklife balance.
- Relocation support: We offer a comprehensive relocation package including accommodation in Ghent for candidates moving from outside Belgium.
- A competitive salary with opportunities for career progression in a rapidly growing international business.
- Health and life insurance along with other comprehensive benefits to support your wellbeing.
- Access to professional development and training programs designed to help you advance your ss and career.
- A supportive team culture with regular teambuilding activities and the opportunity to work with a diverse and international team.
Why Work With Us
This is an excellent opportunity to leverage your language ss and develop your career in the automotive industry. You will have the chance to work in a highly collaborative and supportive team while benefiting from the flexibility of a hybrid work setup. Located in Ghent Belgium youll enjoy living in one of Europes most beautiful and culturally rich cities all while contributing to the growth and success of a leading company in the industry.
Remote Work :
No
Employment Type
Full Time
