Polish Lithuanian Speaking Service Coordinator
Polish Lithuanian Speaking Service Coordinator
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Job Description
Do you have a pion for customer service and an interest in the automotive industry Are you fluent in Polish and Lithuanian If youre looking for a dynamic role in an international setting with a flexible work arrangement we have the ideal opportunity for you! We are seeking a Service Coordinator to join our team in Ghent Belgium supporting operations in the Polish and Lithuanianspeaking markets.
About Us:
We are a wellelished company in the automotive industry known for delivering innovative solutions and topnotch customer service across Europe. Our Ghent office serves as a hub for managing service coordination including customer relations in Poland and Lithuania. As our company grows we are looking to expand our team with motivated individuals who will help maintain our high standards of service excellence.
Position Overview:
As a Service Coordinator you will be the primary point of contact for customers from Poland and Lithuania managing their service inquiries coordinating repair and maintenance appointments and ensuring smooth communication between customers dealerships and internal teams. Your role is essential in maintaining customer satisfaction and ensuring efficient service delivery.
This is a hybrid position allowing you to work 2 days in the office in Ghent and 3 days remotely offering flexibility while still fostering teamwork and collaboration.
Key Responsibilities:
- Handle incoming inquiries from Polish and Lithuanianspeaking customers responding to service requests scheduling appointments and addressing any issues or complaints.
- Coordinate repairs maintenance and service schedules between customers and dealerships.
- Ensure consistent communication between customers service teams and dealerships keeping all parties informed.
- Manage and track the status of service requests ensuring they are completed in a timely manner and that customers are satisfied with the service.
- Follow up with customers after services are completed to ensure their satisfaction.
- Escalate complex issues to the appropriate internal departments for resolution.
- Provide customers with regular updates on the status of their service requests.
- Maintain accurate records of customer interactions and service history in the CRM system.
- Work closely with internal teams to improve service processes and address customer feedback.
Qualifications:
- Fluency in Polish and Lithuanian (both written and spoken) is essential.
- Prior experience in customer service service coordination or a related field is preferred.
- Strong communication and interpersonal ss with a focus on delivering exceptional customer experiences.
- Ability to manage multiple tasks and prioritize in a fastpaced environment.
- An interest in or experience with the automotive industry is a plus but not required.
- Proficiency in CRM systems and general office software (Microsoft Office: Word Excel Outlook).
- Attention to detail organizational ss and the ability to work both independently and as part of a team.
What We Offer:
- Hybrid work model: Work 2 days in the office and 3 days remotely to ensure worklife balance.
- Relocation package: We offer relocation support including accommodation in Ghent for candidates moving from abroad.
- A competitive salary with opportunities for career growth in a rapidly expanding international company.
- Comprehensive benefits including health and life insurance to support your wellbeing.
- Access to training and professional development programs to help you advance your ss and career.
- A supportive teamoriented environment with regular teambuilding activities and a diverse international team.
Why Join Us
This is an exciting opportunity to utilize your Polish and Lithuanian language ss in a role that allows you to make a real impact in the automotive industry. Youll benefit from a flexible hybrid working model the opportunity to work in a multicultural team and the chance to grow your career with a company that values innovation and customer satisfaction. Living and working in Ghent Belgium youll enjoy a high quality of life in a city known for its cultural richness and vibrant atmosphere.
Remote Work :
No
Employment Type
Full Time
