Lithuanian Czech Speaking Service Coordinator
Lithuanian Czech Speaking Service Coordinator
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Job Description
Are you pionate about customer service and interested in the automotive industry Do you speak fluent Czech and Lithuanian If youre looking for a dynamic role with the flexibility to work both remotely and in the office this could be the ideal opportunity for you! We are seeking a Service Coordinator to join our team in Ghent Belgium where youll play a crucial role in supporting our operations in the Czech and Lithuanianspeaking markets.
About Us:
We are a leading name in the automotive sector renowned for our innovative solutions and highquality customer service throughout Europe. Our Ghent office is central to managing service coordination and customer relations particularly for markets in Czechia and Lithuania. As we continue to grow we are looking to expand our team with motivated professionals who can help us maintain our exceptional standards of service.
Position Overview:
As a Service Coordinator you will serve as the primary contact for customers from Czechia and Lithuania. You will handle service inquiries manage repair and maintenance appointments and ensure smooth communication between customers dealerships and our internal teams. Your role will be key to ensuring customer satisfaction and efficient service delivery.
This role offers a hybrid work model allowing you to work 2 days in the office in Ghent and 3 days remotely giving you both flexibility and the opportunity for close collaboration with your team.
Key Responsibilities:
- Act as the main contact for Czech and Lithuanianspeaking customers addressing inquiries scheduling service appointments and resolving issues or complaints.
- Coordinate repair and maintenance schedules between customers and dealerships.
- Ensure effective communication between customers service teams and dealerships keeping all parties informed.
- Oversee and track the progress of service requests ensuring timely resolution and customer satisfaction.
- Follow up with customers after services to ensure they are satisfied and address any additional concerns.
- Escalate complex issues to the relevant internal departments for resolution.
- Provide regular updates to customers regarding the status of their service requests.
- Maintain detailed records of customer interactions service histories and feedback in the CRM system.
- Work closely with internal teams to improve service processes based on customer feedback.
Qualifications:
- Fluency in Czech and Lithuanian (both written and spoken) is essential.
- Previous experience in customer service service coordination or a similar role is preferred.
- Excellent communication and interpersonal ss with a focus on delivering outstanding customer experiences.
- Ability to manage multiple tasks efficiently in a fastpaced environment.
- An interest in or experience with the automotive industry is a plus but not required.
- Proficiency in CRM systems and general office software (Microsoft Office: Word Excel Outlook).
- Strong organizational ss attention to detail and the ability to work both independently and as part of a team.
What We Offer:
- Hybrid work arrangement: Enjoy the flexibility of working 2 days in the office and 3 days remotely to maintain a balanced lifestyle.
- Relocation support: For candidates moving from abroad we provide a relocation package that includes accommodation in Ghent.
- A competitive salary with opportunities for career advancement in a growing international company.
- Comprehensive health and life insurance benefits to support your wellbeing.
- Access to training and professional development programs to help you grow in your role.
- A supportive teamoriented environment with regular teambuilding activities and a diverse international team.
Why Join Us
This is a fantastic opportunity to utilize your Czech and Lithuanian language ss in a key role within the automotive industry. Youll benefit from a flexible hybrid work model the chance to work in a multicultural team and the opportunity to advance your career with a company that values innovation and customer satisfaction. Plus youll enjoy living in Ghent Belgium a vibrant city known for its rich cultural heritage and excellent quality of life.
Remote Work :
No
Employment Type
Full Time
